Frequently Asked Questions | Ion Bank

Frequently Asked Questions

  1. What is our routing number?
  2. What hours is my branch open?
  3. How do I open a bank account with Ion?
  4. What should I do with the check after I’ve completed my mobile deposit?
  5. Where do I view my eStatements?
  6. How do I order checks?
  7. What information do I need to receive a wire transfer to an Ion account?
  8. How do I enroll in personal online banking?
  9. How do I sign up for Bill Pay?
  10. How do I sign up for Mobile Banking?

1. What is our routing number?

Ion Bank’s routing number is 211174178.

2. What hours is my branch open?

You can view all branch hours on our Locations page.

3. How do I open a bank account with Ion?

We have two options for opening accounts: Online at IonBank.com or through a branch location.

4. What should I do with the check after I’ve completed my mobile deposit?

We recommend that you write “Deposited” and the date on the front of the check. You should destroy the check after 14 days.

5. Where do I view my eStatements?

When you’re logged into Online Banking, select eStatements under View eDocuments, next to the account you would like to see. When you are logged into the mobile app select menu slide out, eStatements.

6. How do I order checks?

Checks can be reordered by Online through Order My Checks, Bank-by-Phone, calling the Contact Center at 203.729.4442 or through an in branch location.

7. What information do I need to receive a wire transfer to an Ion account?

To receive an International U.S. Dollar wire and/or a domestic wire transfer, you will need the following information:

  • Our Routing number: 211174178
  • Our mailing address: Ion Bank, 251 Church ST, Naugatuck, CT 06770
  • Our phone number: 203.729.4442

An incoming wire fee will be assessed to the person receiving the wire.

8. How do I enroll in personal online banking?

To apply on our website, click “Log In” in the top right corner. Click the link “Enroll – Consumer.” The next page will be the disclosure you need to read and accept.

You will then be brought to the application page to enter your account and personal information. Once that is submitted, you will be able to choose your User ID and set up your security profile. After your setup is complete, you will be able to log into your Online Banking.

9. How do I sign up for Bill Pay?

Customers can sign up for Bill Pay in the Ion Bank app or Online Banking portal. To enroll, select “Pay My Bills”. Be sure to select a default account for Bill Pay or it will choose the first account in the dropdown list.

10. How do I sign up for Mobile Banking?

Customers can download the Ion Bank app from the Apple Store or Google Play, depending on your mobile device. To access Mobile Banking, you will log in with your Online Banking User ID and Password.

Resources

 Learn more about common banking topics.

Locations

Locate your neighborhood Ion Bank branch.

Contact Us

 Call, chat or send us a message.

Attention: You are leaving the Ion Bank website.

The links to third party websites are provided solely as a matter of convenience to the visitors of the Ion Bank ("Bank") website. When you use a hyperlink to visit the website of another person or entity, you leave the Bank's website. Your use of hyperlinks to the websites of others is at your own risk.

The content, accuracy, and opinions expressed and other links provided by these resources are not investigated, verified, monitored or endorsed by the Bank. The Bank has no responsibility for products and services offered through another entity's website. The Bank makes no warranties as to the operation or usefulness of other websites. Other website operators may collect information about you and use such information in accordance with their policies and procedures. If you have any questions about another entity's use of your personal information, you should review that entity's privacy policies and/or ask that entity directly. We are not responsible for another entity's use of your information.

Click the OK button to leave Ion Bank's Internet site. Click the Cancel button to return to the previous page.

Cancel
OK