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From your couch or far from home, Ion Bank is always right there with you. With 24/7 services including Online Banking and Mobile Banking from your smart phone, banking convenience is at your command. So you can stay connected to your accounts and your money like never before.

Convenient Customer Service

When you have a question or need assistance, an Ion Bank Customer Consultant is standing by to help.

You can reach us at 203.729.4442  or via Live Chat during our extended hours Monday – Friday 7am to 8pm and Saturday 7am to 3pm.

Our free automated Bank-by-Phone lets you manage your account and finances 24 hours per day, seven days per week.

Simply dial 203.720.5300 to reach our 24/7 automated Bank-by-Phone system to perform basic banking transactions like checking your account balances, transferring funds and more.

Open an Account Online

Start banking with us from the comfort of your own home! Easy online applications:

Online Banking & Bill Pay with Popmoney®

With Online Banking, you can view your balance and transaction history, make transfers and loan payments, use Bill Pay to receive and pay bills, send personal payments with Popmoney, instantly deactivate and reactivate your Debit or ATM card, see monthly statements and check images, set up text and email alerts, and export your account history to Quicken® and QuickBooks®. You will also be able to view spending graphs with Manage My Money, which is a great tool to aid you in setting and monitoring your budget.

Click here to enroll today.

iMoney

iMoney is a reliable, real-time financial aggregation tool that helps you control your money to be financially healthy. See all your financial transactions in one place – no need to sign into all your separate financial institution accounts and online payment portals.

Integrated with our Online Banking, iMoney is an online money management tool that empowers you to take control of your finances and simplify your life. Budgeting, account aggregation, categorization and mobile access are just a few of the tools to guide you along your way.

iMoney is designed to help you better understand and manage your finances so you can spend less time worrying about money and more time enjoying the security and comfort it affords you.

Once you register for iMoney in iBanking, your Ion Bank accounts will be imported automatically. Start managing your finances today!

Click here for a video that gives an overview of how iMoney works.

eStatements

Our eStatements offer an environmentally-friendly alternative to paper documents while further providing a more secure and convenient way to access your statements. With this service, access statement savings or checking statements, and view check images online. The process is safe and secure and helps protect against identity theft.

Debit MasterCard®

The process is safe and secure and helps protect against identity theft. Not only is a Debit MasterCard quicker and safer than writing an actual check, they’re free with any Ion Bank checking account. Swipe it wherever MasterCard® is accepted to have the purchase amount automatically deducted from your account. For added convenience, use Apple Pay on your iPhone, iPad or Apple Watch for a safe and easy way to pay for your purchases. Control your Debit MasterCard® by setting spending limits and getting real-time alerts through Card Valet and deactivate/reactivate your card with iFreeze. Increase your savings even more by simultaneously signing up for our Ka-Ching! Savings Account Program.

MasterCard® Identity Theft Alerts

Help safeguard your personal information online with this free benefit available to MasterCard cardholders. This service continually monitors your online identity and card information, and alerts you to potential fraud or theft.

  • The Identity Theft tool alerts you if it detects your credit or debit card, Social Security number, Driver’s License and other personal information is being bought or sold online.
  • Experienced security professionals can help check for any potential identity theft and offer expert guidance to help keep your online information safe.

Signing Up is Easy!

Visit mastercard.us/idtheftalerts and enter the first 6 digits of your Ion Bank Debit MasterCard to get started. To bring you this benefit, MasterCard® has partnered with CSID, an industry leader in identity protection and fraud detection solutions.

Use SUM-designated ATMs surcharge-free!
Search the list of participating institutions here.

Also, get access to over 55,000 surcharge-free ATMs worldwide with the Ion Bank Debit MasterCard®. Our Debit MasterCard can be used, surcharge-free at Allpoint ATMs that are located in many retail locations such as CVS/pharmacy, Costco, Hess, Kroger, Rite Aid, Sunoco, Target, Walgreens, Winn Dixie and many more.

Find an Allpoint Location here.

Apple Pay®

Apple Pay is simple to use, safe and convenient, giving you peace of mind. Use your mobile device to easily pay with your Ion Bank Debit MasterCard®. Unlike paying with a physical card, using Apple Pay allows you to use your mobile device to pay for purchases at participating merchants with the touch of your finger. It is a safer and more private way to pay.

Adding your Ion Bank Debit MasterCard is easy. Just open the Wallet app, tap the plus sign and follow the onscreen instructions.

Start making fast, convenient and secure payments today with Apple Pay.

Samsung Pay

Samsung Pay, an easy way to make purchases on your phone or watch, turning your device into a digital wallet with biometric security, so no one can access your financial data. You don’t need that bulky wallet anymore or need to worry about losing your debit card.

With Samsung Pay, you can add your Ion Bank Debit Mastercard® right onto your phone and make purchases in-person, online, or in an app with only your phone. Samsung Pay simplifies your transactions and is accepted virtually anywhere you can swipe a card.

Simply select Samsung Pay at checkout and you’ll be paying the easy way.

To report a lost or stolen ATM or Debit MasterCard®

During Business Hours
Monday-Friday 7:00am – 8:00pm
Saturday 7:00am – 3:00pm
203.729.4442

After Hours
24 hours a day, 7 days a week
833.337.6075 – United States
614.564.5105 – International

Overdraft Protection

Rather than worry about a bounced check and extra fees, get improved peace of mind with Overdraft Protection. Whenever your account becomes overdrawn, available funds get transferred from a designated statement savings account to cover the amount of the overdraft.

Direct Deposit

Have any paycheck, Social Security, retirement, or other benefit payment automatically deposited into your checking or savings account. It’s safe and secure and puts the funds exactly where you need them.

Wire Transfers

Whenever you need to, transfer funds safely and conveniently. Stop by any of our branch locations to have us assist you.

Branch Offices

Not only does Ion Bank offer many convenient Connecticut locations, but our upgraded facilities take convenience a step further. At many of our offices, enjoy a complimentary cup of coffee at our computer cafe where you can browse the web. The best part about it is, it’s free!

Personal Tellers

Bank face-to-face with Ion Bank Personal Bankers via video technology with extended hours!
Monday through Friday from 7:00am – 8:00pm and Saturday from 7:00am – 3:00pm.

Personal Tellers and 24/7 ATMs all in one – available at the following Ion Bank locations:

75 Tremont Street, Ansonia – Personal Teller/ 24/7 ATM (Drive-up)
218 Maple Avenue, Cheshire – Personal Teller/ 24/7 ATM (Drive-up)
4 Main Street, Farmington – Personal Teller/ 24/7 ATM (Walk-up)
2989 Whitney Avenue, Hamden  – Personal Teller/ 24/7 ATM (Walk-up)
1336 East Main Street, Meriden – Personal Tellers/ 24/7 ATM (Drive-up & Walk-up)
500 West Main Street, Meriden – Personal Teller/ 24/7 ATM (Drive-up)
600 Middlebury Road, Middlebury – Personal Tellers/ 24/7 ATM (Drive-up & Walk-up)
87 Church Street, Naugatuck – Personal Tellers/ 24/7 ATM (Drive-up)
1430 New Haven Road, Naugatuck – Personal Teller/ 24/7 ATM (Drive-up)
727 Rubber Avenue, Naugatuck – Personal Teller/ 24/7 ATM (Walk-up)
71 Oxford Road (Rte. 67), Oxford – Personal Tellers/ 24/7 ATM (Drive-up & Walk-up)
363 Main Street South, Southbury – Personal Teller/ 24/7 ATM (Drive-up)
24 Waterbury Road, Prospect – Personal Teller/ 24/7 ATM (Drive-up)
665 North Colony Road, Wallingford – Personal Tellers/ 24/7 ATM (Walk-up)
3670 East Main Street, Waterbury – Personal Tellers/ 24/7 ATM (Drive-up & Walk-up)
910 Wolcott Street, Waterbury – Personal Teller/ 24/7 ATM (Drive-up)
565 Straits Turnpike, Watertown – Personal Teller/ 24/7 ATM (Drive-up)
670 Main Street South, Woodbury – Personal Teller/ 24/7 ATM (Walk-up)

Coin Processing Service

If you have a bunch of loose change, exchange it for bills with our Coin Processing Service. Available in certain branches only, use of in-branch coin machines is free for Ion Bank customers.

All non-customers are charged a 10-percent fee based on the total amount of coins.

Safe Deposit Boxes

Keep valuables safe and secure by renting a Safe Deposit Box. Available in most Ion Bank locations, boxes may be rented and come in a range of sizes.

Additionally, customers have the option of Notary and Signature Guarantee Services in most branch offices.